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A New Horizon for Healthcare

In July 2013, Cooper became one of the first companies to design for Google Glass. Working with Augmedix, an early-stage healthcare startup, Cooper created interaction and visual designs for the new platform. In just three weeks, our designers explored new methods of interactivity and found simple, clear ways to bring health information to doctors at the point of care.

“A year from now, when we look back, I think we’re going to be very grateful that we engaged with Cooper so early on.”

One of the challenges primary care physicians confront today is a diminished ability to focus on their patients as they need to document their patient encounters and access electronic health records during appointments.

Augmedix is a Bay Area-based healthcare startup with a mission to change all that. Their new physician service, delivered via Google Glass, promises to free doctors by facilitating audio, video, and text documentation before, during and after patient visits.

In August 2013 Augmedix engaged Cooper to develop visual and interaction designs for their Glass application. With a heads-up display measuring just a half an inch at the diagonal, Google Glass made the mobile platforms we know so well seem like IMAX.

Charting the Course

To meet the short timeframe, we charted a condensed version of our typical process: research, explore, create personas, draft scenarios, sketch, test, refine and deliver.

The Augmedix ecosystem encompassed multiple platforms, including EHRs, and as our research surfaced key insights from the users of this service, our deep experience designing EHR interfaces and medical devices quickly converted those insights into solutions for the doctor.

“It’s been a very collaborative process from the first get-everything-on-the-table, to now, here are the archetypes we are going to start to think about and the workflows we need to get right.”

Explorations with Google Glass

The small size of the Glass screen led to a simplified design supplying only essential information, with interactions that minimized interruptions and distractions, allowing the doctor to focus on the patient.

We pulled from the Glass pattern elements to stay consistent with the established language, adding carefully customized touches, stripping out unnecessary features, adjusting fonts and colors, and integrating Augmedix branding at appropriate points.

Additionally, because doctors need to have their hands free to conduct exams, we defined a comprehensive set of voice instructions for driving the interface. Our voice instructions had to fit into the context of the patient visit, so that the Augmedix system could deliver necessary patient information based on cues in the doctor-patient conversation.

A Whole System Approach

By the end of the three weeks, we delivered both the interaction design patterns and the visual design for the Google Glass doctor interface.

Augmedix has used these patterns in training and investor materials, and in the few short months following our engagement, their staff has grown from three to twenty, and acquired substantial media attention. As of Spring 2016, Augmedix has raised over $40 million in venture capital to scale their operations and reach thousands of new customers.

“I’m amazed by how useful the deliverables are. They’re realistic, but they also push us where we need to be pushed.”

-Ian Shakil, CEO, Augmedix

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