Great service experiences require the elegant orchestration of all the interactive moments with your company, whether it’s visiting a physical space, attending an event, calling an 800 number, or receiving an SMS alert. In this hands-on workshop, you’ll learn and practice the tools that will help you deeply understand the world surrounding your service, identify opportunities to improve, and create the conditions to actualize your vision.
You’ll walk away knowing how to:
Can’t make these sessions? Sign up for updates when we schedule new ones.
People often ask which workshops go well together. Here's what we recommend.
A Cooperista will follow up with you shortly.