You asked. We answered. Bringing you SIX new workshops and courses in customer experience, brand strategy, leadership, product definition and design, research, ideation, personas and more—each chock full of skills for taking your professional game to the next level (and maybe even the level above that). Stay current, get smarter, make an impact, effect the bottom line, and teach your team a thing or two (or ten) about your new-found knowledge. We’ve saved you a seat.
Transforming Customer Experience
Improve the end-to-end service experience of your customers and identify opportunities to make it more cohesive, connected and delightful. Learn more.
Defining Brand Experience
Help your stakeholders articulate the brand attributes that drive your customer experience. Learn more.
Putting Personas to Work
Begin and end with your customer. Unlock the power of personas. Learn more.
Managing Product Design and Definition
Align and inspire your team throughout the entire product development process. Learn more.
Leading Creative Ideation
Facilitate breakthrough ideas, solve business challenges and inspire momentum within your organization. Learn more.
Uncovering Customer Insights
Discover what really matters. Transform research into clear and actionable insights that guide better products. Learn more.
We can come to you, wherever you are, with workshops and short courses suited to your unique needs. Learn more.
2015 Calendar + Other Courses
Teresa Brazen is the Managing Director of Cooper Professional Education.