Pooja is a Design Researcher driven to identify and map user ecosystems that inform holistic solutions. She is a user experience evangelist that specializes in streamlining business scenarios to enable the realization of services that positively impact the user experience.

Pooja has experienced in delivering end-to-end projects in domains spanning across healthcare, e-commerce, energy & utilities, customer support, telco and more. She is also a workshop facilitator and design thinking trainer.