Kaja has extensive experience as a practicing designer in the field of service design, from Denmark as well as Norway in several different roles. In addition to Designit, she has worked at Oslo school of Architecture and Design – leading a research initiative within design for public services and teaching master students in service design. She has also worked in Agency for Public Management and eGovernment (Difi) to set up a program teaching public servants to use service design as an innovative tool.

Kaja has developed methods and tools in service innovation and done organisation training in design for the organisations she has worked for. She has developed and performed courses in service design for employees in public organisations and co-developed Designit’s internal Service Design curriculum, and trained Designits globally in the program. She has a Master’s Degree in industrial design, specialized in service design from Aalborg University from 2008.