James is an agile coach with the heart of a designer and a focus on creating positive, human interactions. His mission is to guide teams in delivering brilliant products and services that make lives better.

The key to this is effective communication. With his calm and direct manner, James builds rapport with his teams and fosters a culture of openness, respect, and leadership at every level.

James is adept at applying lean, agile and design thinking principles for successful, user-centric outcomes. He understands how to drive change and he strives for continuous improvement through testing, learning, reflecting and adapting.