For more than 10 years, Ana Isabel Palacios, a product/service system designer with an industrial design background, has been passionate about sustainability, especially the triggering of change towards sustainable behaviors.

Understanding and developing services for both government and the private sector have built Ana’s strategic design experience.

Not long ago, Ana was the director of Medellín Smart City, a government program whose goal was to transform Medellín into a smart city by introducing such citywide IT strategies as free internet access, and a new generation of government service offerings. Currently, and for four and a half years, she has worked as a Senior Service Designer for Designit.

Ana is a seasoned service, sustainability, and smart city design speaker and professor of ten years in both Colombia and other LATAM countries.