Courses

Mastering the Art of Feedback

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Contact us for private training pricing / one day
Contact for team pricing

This one-day, interactive course will equip you with vital techniques for giving feedback that lands and inspires change – and embracing feedback yourself. You’ll get practice navigating high-stakes conversations with a lifelike feedback simulation, so you can implement these new strategies right away.

Ideal for

Managers and senior practitioners looking to develop their leadership skills or improve the relationships with their stakeholders.

Topics

  • Understand research-proven feedback models and practices.
  • Discover techniques and best practices for implementing a culture of feedback in your organization.
  • Learn how to receive feedback well and in a way that encourages people to keep giving it.
  • Practice initiating and negotiating tough conversations.
  • Examine the best ways to give constructive feedback.
  • Learn how to mitigate escalating situations.
  • Create an action plan for instituting better feedback habits.

You’ll walk away knowing how to:

  1. Navigate high-stakes conversations to deliver feedback effectively.
  2. Give actionable, specific, and constructive feedback.
  3. Receive feedback in a professional and constructive way.
  4. Flex your feedback style and approach for different situations.
  5. Implement strategies to build a culture of feedback within your organization.

Upon completion

You’ll receive all materials from the course as well as a certificate to help you stand out from the crowd in your professional network.

Our teachers

Our faculty consists of practicing designers who teach from their experience in the field. They have dynamic communication skills, a flair for facilitation, and plenty of personal stories about applying specific design thinking methods and tools.

Jo Roberts
Jo Roberts
Senior Business Designer
Valentina Canavesio
Valentina Canavesio
Design Researcher
Jen Zhao
Jen Zhao
User Experience Designer
Reed Loar
Reed Loar
Director
Tammy Su
Tammy Su
Senior Designer
Shannon McGarity
Shannon McGarity
Director
Nirman Bisla
Nirman Bisla
Senior Interaction Designer
Teresa Brazen
Teresa Brazen
Managing Director, Cooper Professional Education
Jim Dibble
Jim Dibble
Associate Director
Emma Sherwood-Forbes
Emma Sherwood-Forbes
Head of Studio, San Francisco
Nate Clinton
Nate Clinton
Executive Director, North America
Zohar Adner
Zohar Adner
CPE Faculty
“This course helps you better understand the relationship and language dynamics of giving and receiving feedback.”
“Really interesting topic and innovative course to help change behavior.”
“We need to learn these as a team!”

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