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Excerpts from an interview with Alan Cooper and Chris Noessel by Theory and Practice

While in Moscow, Alan and Chris were interviewed by Igor and Anton Gladkoborodov, who are with edutainment blog Theory and Practice to talk about education and learning in the modern world.

Alan and Chris with Theory and Practice

Theory and Practice began the interview with two large questions.

Igor Gladkoborodov Igor Gladkoborodov: In your blog you write a lot about the specifics of the post-industrial era. The new economy heavily influences all aspects of human life, and now we are entering an era of post-everything. I am most interested in the aspect of education, what can you say about the post-education era?

Anton GladkoborodovAnton Gladkoborodov: In the industrialized world, education was reduced mainly to the technology of working with a tool or a machine. Similarly, mental activity was usually reduced to a set of algorithms. Today, we need to raise another kind of worker, one that is more flexible and dynamic. However, modern education does not meet the requirements of modern times; it is still based on the principle of factories. What, in your opinion, needs to be done to education?

It’s a good, long conversation, and if you’re down with the Russian you can read the original at the Theory and Practice website. (Special thanks to our friends at Innova for providing the source translation for us.) Below we’ve excerpted some of the most interesting stuff, and arranged it so we don’t sound as jetlagged and meandering as we actually were.

Cooper shows Practice Fusion's iPad app at Connect 2011

There's nothing we like more than seeing our design work come to life. Last week, Cooper Principal Designer, Stefan Klocek went on stage at Practice Fusion Connect 11 to present a prototype of the company's new iPad app to a room of 1200 physicians. Cooper designed and developed the EMR prototype in close collaboration with Practice Fusion over the last few months.

The iPad app represents a first look at a tool that extends Practice Fusion's free electronic health record platform to a format that is portable and easy for the doctor to use while seeing a patient. The goal of the design is to make it easy to document an encounter, while keeping the focus on the patient, rather than the computer. By leveraging smart defaults, templates, voice recognition, and streamlined workflows, doctors will be able to quickly capture salient facts, make diagnoses, and rapidly order medications, labs and specialist referrals. For the large percentage of patients with common ailments, the iPad will allow charting with little or no typing, and provide a structured guide for the exam which ensures nothing falls through the cracks.

With 25 million health records, Practice Fusion is by far the largest electronic health record system in the country. Adding an iPad app to their offering will help more doctors make the transition from traditional paper-based record-keeping to a digital, cloud-based system that's available from anywhere. An increasing number of doctors are opting for a fully digital office, giving them the efficiency benefits of information technology along with the promise of more accurate diagnosis and personalized treatments.

Stefan presents Practice Fusion iPad app
Stefan presents the iPad prototype on stage, accompanied by Edwin Miller, VP of product management, and Alan Cooper.

Practice Fusion iPad schedule view
The app makes it easy for doctors to familiarize themselves with each patient's condition. Patients are organized by appointment time and a summary view presents the most relevant items from the patient's medical history. A simple swipe reveals more detailed information or tools for quickly updating each record.

Practice Fusion iPad dictation view When meeting patients, doctors would like to focus on their needs, not keyboard typing. The app includes tools to make text entry fast and accurate, such as dictation and template features.

Credits: Stefan Klocek, Andreas Braendhaugen, Jayson McCauliff, Jenea Hayes, Raphael Guilleminot, Nick Myers, Doug LeMoine

What do you think? Join the conversation in Comments

Cooper in Russia to teach and discuss the future of design and technology

Alan, Chris, Kendra, and Tamara joined Innova, Russia's premier game development studio, for design education sessions and industry events focusing on the future of gaming and technology in Russia and around the world.

Kendra led interaction design and design communication and collaboration sessions for Innova's designers and technologists. The team immediately began using their new skills, creating a road map to establish goal directed design throughout their organization.

We co-hosted sessions with members of the Russian design community focusing on the current state of design in Russia and the world and the future of interaction design and technology.

Now that we're back in San Francisco, we realize, after all the opinions, ideas and laughter were shared, we are as inspired as our newfound design friends in Moscow to continue developing world-class methods for user-centered design.

What do you think? Join the conversation in Comments

Cooper has big plans for SxSW 2012

South by Southwest (SxSW) is an annual gathering of creative folks, technologists, musicians, and filmmakers in Austin, Texas. It's big, Texas-style fun with interesting folks from around, and we've got some grand plans for next year's event. This is where you come in.

How you can help

Proposals are judged in part by how much support they get from the community (i.e., you). We're pretty excited by our ideas, and you can declare your support by voting and/or commenting on the talks in SxSW's panel picker. We've listed the talks below, and each title is linked to the picker. Just click on the talks you like and vote em up. It's quick, and mostly painless. Thanks!

Software Alchemy and the Arc of Technology

Alan Cooper

An outspoken pioneer in the modern computing era, and best known as the “Father of Visual Basic” and inventor of “personas”, Cooper will share rare insights into the evolution of software and interaction design based on human goals and needs - and a new vision for meeting the personal and business needs of the upcoming era. In conversation with Silicon Valley legend and former DEMO producer Chris Shipley. An insider vision of how the process of software and interaction design has unfolded over the last 25 years, and how lessons learned from that process can be applied to a compelling business case based not on traditional manufacturing but on a model of software design - bringing effectiveness over efficiency.

Healing Healthcare: Notes from the Front Line

Susan Dybbs with Graham Hughes MD; SAS, Ryan Panchadsaram, Pipette; Maggie Breslin, Center for Innovation at Mayo Clinic

Communication breakdowns, system failures and expensive, often misguided procedures, are common and symptomatic of our unhealthy healthcare system - a system that will not be healed by a single solution. Many companies and organizations are trying to tackle the problems of this complex ecosystem. But who can be the beacon to guide the way? Who can provide the innovation and the infrastructure to get it done? While startups can design solutions outside the confines of timid regulated bureaucracies, large healthcare organizations have the influence and customer base to move the industry and alter regulations. This panel will explore the barriers to healthcare innovation as well as highlight how these barriers can be overcome. We will discuss how to use cross-sector alliances to seed innovation into reality, illustrate the importance of clinical trials and describe how to navigate the labyrinthine reimbursement system to bring products to market.

Building team chemistry in baseball & technology

Doug LeMoine with David Bairstow, Thomson Reuters

Making a great product isn’t really all that different than making a World Series run. In both cases, the organization must assemble the right mix of talent, motivation, independent spirit and willingness to be coached. The right combination of these qualities results in a team who moves faster, makes better decisions, gets to better outcomes, and has more fun. None of this is easy, but it’s do-able, and we’ve assembled some vivid examples of how to do it right (or wrong) from things we know well: design, finance, and baseball. We’re going to discuss the tools and practices that we use to ensure that our teams are talented and high-functioning, and we’ll draw inspiration from our own roles in assembling design teams at Cooper and in building mobile products at Thomson Reuters. What role do performance-enhancing drugs play in product development? Tune in to find out.

The Visual Interface is Now Your Brand

Nick Myers

Like it or not, the digital world has changed at a wicked pace and more and more interactions between companies and customers now happen via an interface. Careful consideration of the software's design is of paramount importance to any company wishing to grow their customer base or loyalty. At the center of this change sits the user experience, which has become a huge influence in how customers perceive a company's brand. Traditional marketing principles and practices aren’t effective in software. So how do you create an experience that is usable, desirable, and still stands out? Myers, an interface and brand specialist in design, marketing, and development for 16 years, will highlight the differences of software from other forms of media, you’ll gain insight for creating a truly unique experience that guides executives and teams, and can influence your company’s culture. You’ll learn new techniques such as defining the ideal experience, exploring first impressions with visual language studies, and designing signature interactions. These techniques build a memorable experience that’s hard for your competitors to mimic and your customers will fall in love with.

Zoom! Interfaces! Presentation!

Chris Noessel

One of the most exciting presentation techniques of the last several years at conferences like SxSW, TED, and others around the world is the zoom interface. And why not? They let your audience fly with you between the superstructure of the Big Idea and the telling detail. They turn motion into information. And they lay thoughts out to be seen, considered, and poked at. It’s a way of presenting that matches the way people think, and makes the presenter’s thinking more clear in the process. They advance thought. Chris Noessel has been giving such presentations using custom software since 2002 (notably with the Make It So series of presentations at SxSW), and now that commercial software is available to do much of the same thing, it’s time to see him lay bare the secrets and techniques.

Cultivating a Better Life with Design

Kendra Shimmell with Brian Stone, The Ohio State University; Alexa Andrzejewski, Foodspotting; Teresa Brazen, Adaptive Path; JooYoung OH, Ziba

How can we become more intentional about the design of our "everyday" environments and interactions in order to cultivate better relationships, experiences, and the direction of our lives? Great designers and innovators share an innate curiosity, carefully studying the world around them, taking cues from a variety of cultures and disciplines, to inform the design of great products and services. That same attention should be paid to the cultivation of our life experiences. How can we take our design practices and recycle them back into our personal and family lives? A better life by design. Our panelists will share their stories; their techniques for the careful cultivation of their life experiences. We'll show how to bring your personal and professional worlds together into a more symbiotic relationship. We’ll show that there are clear sets of tools and principles learned from our professional lives—and how to best apply these tools in your life.

No More Mr. Nice Guy: The Skeptic’s Role in Design

Suzy Thompson

In creative, collaborative environments, a great deal of time and energy are focused on keeping everyone working together harmoniously. Positivity and can-do attitudes are in, criticism and judgments are out. I call bullshit. With all this attention on getting along, we’ve lost sight of the vital role of critical thinking - leaving clients, users, and the integrity of our profession hanging in the balance. This session will turn a critical eye to the world of design to examine the dangers of today’s kum-ba-ya approach to collaboration, and dive deep into the crucial role that skepticism plays in successful design practices. Covering everything from the basics of why, how, and when to inject a healthy dose of skepticism into your design process, to advanced collaboration techniques for getting the most out of your most critical thinkers, this session promises that even if you walk in a believer, you’ll leave a skeptic.

Women's Wisdom for a Connected Century (interaction category)

Tamara Wayland with Christie Dames, TechTalk; Suzanne H. EL-Moursi, SapientNitro; Lauren Serota, Frog

How can smart, ambitious women use the lessons of feminine tradition to move a into world where the old rules, written and practiced largely by men mentoring men, have been redrafted by women mentoring women -- a natural reaction to a system that was so badly broken, it no longer worked for either sex? Learn how the lessons and role models of our grandmothers and other women of an earlier era can help us move into new techniques and visions of mentoring for the 21st century - both for women and men.

Women's Wisdom for a Connected Century (music category)

Tamara Wayland with Hesta Prynn, Hesta Prynn; Emily White, Whitesmith Entertainment; Ashley Capps, AC Entertainment

How can smart, ambitious women -- and men -- use the lessons of feminine tradition to move a into world where the old rules, written and practiced largely by men mentoring men, have been redrafted by women mentoring women -- a natural reaction to a system that was so badly broken, it no longer worked for either sex? Learn how the lessons and role models of our grandmothers and other women of an earlier era can help us move into new techniques and visions of mentoring for the 21st century - both for women and men.

What do you think? Join the conversation in Comments

The sCoop: week of August 5

This first week of August has been good fun from start to finish! Jim, Faith, and Rock Health agilely went from stories to a plan of action.

Alan's post on ideas, innovation, and creative teams reminded us of an interesting perspective on innovation from Clay Christensen and Art Markman about busting innovation myths.

We took a break to watch the Giants game with our amazing summer interns Mo and Brendan. IMG_0845.png

Today, Golden, Greg, and Jenea are doing their part at Device Design Day. Get some design goodness of your own at in the upcoming Visual Interface Design session August 15-16.

Other interesting scoops this week

User experience and the design of news at the BBC world service. Turn your typed missive into a hand-written letter (but hurry, less than two weeks left). Designers and the Myers-Briggs: How do you compare?. Good news for speakers: Um, uh, ah: verbal stumbles are not so bad. Feel much better now. Five lessons from a year of tablet UX research.

What do you think? Join the conversation in Comments

Blueprints & Booze: Service Design Drinks at Cooper

servicedesigndrinks01.jpg

Last Thursday, designers at Cooper co-hosted San Francisco Service Design Drinks at our offices. We had a great time drinking and making stuff with local folks interested in the emerging practice of service design. Jamin Hegeman launched this city’s chapter a year ago, and the event was a testament to his efforts to expand the conversation.

Over 30 people joined us for an evening of service blueprinting, and drinking, of course. Cooper’s Susan Dybbs and myself led attendees through an exercise in which we focused on a recent dining experience. Each design team included someone who had worked in the food service industry, providing quick access to domain knowledge. Teams began the exercise by listing all the steps or actions of their experience. They then cataloged the restaurant’s staff and artifacts interacted with and the support systems that were less visible yet enabled the meal. Finally, each team presented their three most interesting reflections on the exercise.

servicedesigndrinks02.jpg

Highlights included discussion of service recovery, and the ways in which experiences succeed or fail because of the staff’s ability to adjust in real-time. We talked about the seen qualities of a service supported by those unseen. We also discussed how services can go to great lengths to curate a certain experience yet come across as disingenuous when inconsistencies in execution emerge.

By deconstructing a single service into rough but simple terms and parsing all the pieces to co-create a visual model, we hope that the attendees left with a greater understanding of Service Design and blueprinting, and an appreciation for local brews. We’re all looking forward to attending next month’s event!

What do you think? Join the conversation in Comments

Sign up for Kiwi Cooper U!

Kia ora. In an earlier blog post, I asked if Kiwis would be interested in a January Cooper U, and despite it being in the “dead zone” of the summer holidays, the answer was an enthusiastic, “Yes!” So, we’re happy to open registration for a Kiwi Cooper U Practicum between 10-13 January.

Social media for social good: Cooper open studio on November 17

img_dragonfly_effect.png What’s been your proudest achievement in life? Think about this for a minute or two. The accomplishments that I hold most dear are those that have occurred mostly outside of my professional career. But are we missing opportunities as designers and developers to contribute directly to furthering social causes? Social psychologist Jennifer Aaker and social media innovator Robert Chatwani say that we are. Cooper is proud to host these two Bay Area thought leaders at an open studio event on Wednesday, November 17th, from 6 - 9 pm at our offices on 100 1st Street on the 26th floor.

Jennifer Aaker and marketing technologist, Andy Smith’s new book The Dragonfly Effect is a must-read for designers and developers. The book details how people using Twitter, Facebook and YouTube beat the odds, made a difference, and literally saved lives. It tells how a former nightclub owner made a way for some of the world’s poorest people to have clean water, how a girl’s lemonade stand inspired fundraising for breast cancer, and how Barack Obama connected with a younger generation to become the first African American president of the United States. It underscores the importance of connecting meaning with social media when trying to create infectious action.

The book begins with a very personal story: In 2007, a friend, Sameer Bhatia, was diagnosed with Acute Myelogenous Leukemia (AML). His one chance of survival was to find a bone marrow donor but his odds were slim: 1 in 25,000. Sameer’s friends, led by Robert Chatwani, used social technology to find a match for Sameer. And that’s just the beginning of the story!

Please join us at Cooper’s studio to meet Robert and Jennifer and to find out more about The Dragonfly Effect and the excellent design principles that were invaluable for affecting change. RSVP to rsvp@cooper.com.

Jennifer Aaker

img_jennifer_aaker.png A social psychologist and marketer, Jennifer Aaker is the General Atlantic Professor of Marketing at Stanford University’s Graduate School of Business. Her research spans time, money and happiness. She focuses on questions such as: “What actually makes people happy, as opposed to what they think makes them happy?” “How can small acts create infectious action, and how can such effects be fueled by social media?” She is widely published in the leading scholarly journals in psychology and marketing, and her work has been featured in a variety of media including The Economist, The New York Times, Wall Street Journal, Washington Post, BusinessWeek, Forbes, CBS Money Watch, NPR, Science, Inc, and Cosmopolitan.

A sought-after teacher in the field of marketing, Professor Aaker teaches in many of Stanford’s Executive Education programs as well as MBA electives including Designing Happiness, How to Tell a Story, Building Innovative Brands and The Power of Social Technology. She has also taught at UC Berkeley, UCLA, and Columbia and is a recipient of the Distinguished Teaching Award, Citibank Best Teacher Award, George Robbins Best Teacher Award and both the Spence and Fletcher Jones Faculty Scholar Awards.

Robert Chatwani

img_robert_chatwani.png Robert Chatwani leads Global Citizenship for eBay Inc., which covers a range of technology-driven social innovation across eBay and PayPal. Reporting to eBay’s CEO, he oversees the company’s global social impact and business goals across three areas: entrepreneurship, sustainable commerce, and communities. eBay’s platforms have enabled 25 million sellers around the world, powered the sale of over $100 billion in pre-owned goods, and raised more than $200 million for nonprofit organizations. Robert previously co-founded WorldofGood.com by eBay, the world’s largest marketplace for socially responsible shopping. Prior to eBay, Chatwani was the co-founder of MonkeyBin, an online consumer marketplace for trade and barter. Robert began his career with McKinsey & Company in Chicago and Washington DC, where he served a range of Fortune 500 clients and launched McKinsey’s Globalization practice. Chatwani received a bachelor’s degree in economics from DePaul University and an MBA from the Haas School of Business at the University of California, Berkeley. He was named to Time Magazine’s Top 100 Green Pioneers of 2009.

What do you think? Join the conversation in Comments

Things I learned at Agile Up To Here

(This was originally published on Playwell, Alan's personal blog.)

Elisabeth Hendrickson has recently opened a new test-and-development training facility in Pleasanton CA called Agilistry. It’s bright and airy, well-lit and well-stocked, and it feels like home the minute you walk in. In order to publicize her new facility, she very generously hosted a week-long intensive learning exercise.

She invited eleven different people with widely varied skill sets, backgrounds, and interests. She challenged them to build a website in five days using the best practices of interaction design, agile programming, and test-driven-development. We christened it “AgileUpToHere” (#au2h) and it exceeded everyone’s expectations (you can see our results here).

Since it was my 15-year-old homophone web site that was being rebuilt, I nominally played the role of product owner, but I was an observer, an instigator, a goad, and a participant. It’s hard to remember when I had so much fun or learned so much. If you want to learn to be great, I strongly recommend Elisabeth and Agilistry.

Things I learned:


  1. After 25 years, it’s time to lose the Windows computer and get a Mac.

  2. Good agile developers are self confident; confident enough to trust interaction designers to do interaction design without distrustful oversight.

  3. There are lots of programmers who understand that relational databases are not the only approach to solving problems.

  4. It is time to build software.

  5. Test-driven-development isn’t fully understood. In fact, software testing isn’t fully understood.

  6. When even the leanest developer in the room sees really high quality BDUF (big design up front) for the first time, they get all woo-woo and want some for themselves.

  7. Getting good software built demands the contributions of many different personalities, competencies, and roles, most of which are new and as-yet ill-defined.

  8. Two programmers pairing can create more and better code in less time than one programmer can (I already knew this, but it’s always good to see it in action).

  9. Even this jaded old fart can still get excited about changing the world.

  10. There are many undiscovered and unfilled product niches on the Web, and one of them is “quality”.

  11. People want a leader with a vision.

  12. Elisabeth Hendrickson (@testobsessed) is a magical woman. To paraphrase Tom Robbins, “she’s been around the world eight times and met everybody twice.” Like a great chef or symphony conductor, Elisabeth knows how to combine the unexpected to create the sublime. She brought together a dozen people from all over the country, each with different skills, background, desires, and expectations, and then she blended them together into a cohesive, happy, effective team.

  13. The pre-written code I arrived with was called “legacy” with a grimace, and was quarantined until discarded. Moral: Non-TDD (test-driven development) code is properly regarded like a ticking time bomb.

  14. For interaction design, you can’t have too many white boards, made from porcelain-coated steel, firmly mounted to the wall. For agile development, that isn’t such a big deal.

  15. Story-mapping is a major component of the bridge between interaction design and agile development.

  16. Story-tracking software isn’t quite there yet.

Blending Agile and UCD at CHIFOO

The Computer-Human Interaction Forum of Oregon (CHIFOO) hosted Lane Halley and Jeff Patton for a talk and workshop on blending agile practices and user-centered design. On Wednesday night, May 6th, Lane and Jeff presented a talk titled “Making Sense of User-Centered Design and Agile.” Thursday, May 7th, Lane and Jeff taught a full-day workshop titled “All Together Now: Blending Interaction Design and Agile Development Techniques.”

2009.05.07.CHIFOO.png

The slides from the May 6th talk are available on SlideShare. Pictures of the May 7th workshop are available on Flickr.

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