You asked. We answered. Bringing you SIX new workshops and courses in customer experience, brand strategy, leadership, product definition and design, research, ideation, personas and more—each chock full of skills for taking your professional game to the next level (and maybe even the level above that). Stay current, get smarter, make an impact, effect the bottom line, and teach your team a thing or two (or ten) about your new-found knowledge. We've saved you a seat.


Transforming Customer Experience 

Improve the end-to-end service experience of your customers and identify opportunities to make it more cohesive, connected and delightful. Learn more.

Defining Brand Experience 

Help your stakeholders articulate the brand attributes that drive your customer experience. Learn more.

Putting Personas to Work 

Begin and end with your customer. Unlock the power of personas. Learn more.

Managing Product Design and Definition 

Align and inspire your team throughout the entire product development process. Learn more.

Leading Creative Ideation 

Facilitate breakthrough ideas, solve business challenges and inspire momentum within your organization. Learn more.

Uncovering Customer Insights 

Discover what really matters. Transform research into clear and actionable insights that guide better products. Learn more.

Organizational Training

We can come to you, wherever you are, with workshops and short courses suited to your unique needs. Learn more.

2015 Calendar + Other Courses

To see what we're offering each month, see our 2015 calendar.  And, while you're at it, you might want to check out the rest of our courses and workshops (yep, we've got more).