Envisioning the ideal customer experience and making that vision a reality

Zoom Out—It's Not Just About the Product.

Bay Area Video Coalition alumni Amy Li attended Cooper U's Interaction Design course in May. After 4 days of user research, synthesis, and persona and scenario creation, here are the some of the powerful concepts and practices she learned from Cooper U.

Recently, I had the opportunity to attend Cooper U’s Interaction Design course. This extensive four-day course explored many techniques and practices useful to designers, developers, marketers, project managers, and design enthusiasts. Here are some concepts and tips that resonated with me.

Your product doesn’t work in a vacuum.

Understanding the product ecosystem helps designers see the bigger picture and the elements that will be affected by their design, such as who will use it, where, and in what situation.

Creating the product ecosystem helps establish the product domain and identifies design opportunities, challenges and unexpected connections.

To create a product ecosystem, designers should seek answers to these questions:

  • Who might this product affect?
  • What kinds of activities and actions might be related?
  • What are some unique places where the product might be used?
  • What trends and technologies might be leveraged for this product?

After a designer understands the product domain, their next step is to ensure the design will be relevant and meaningful to the people who use it.

Read More Here

Join the Conversation