The Drawing Board: Taking The Call

Here at Cooper, we find that looking at the world from the perspective of users and their goals makes us notice a lot of bad interactions in our daily lives. Being solution-minded designers, we can’t help but pick up a whiteboard marker to scribble out a better idea. (Just ask our partners and friends—we really can’t help ourselves).

This sort of thing makes a fun thought exercise, so we thought we’d share it with you as a series of narrated slide shows we’ve called “The Drawing Board.” These aren’t meant to be slick, highly-produced demos—just some ideas we’ve thrown up on the board to stimulate thought and discussion. So…enjoy. Discuss. Design.


Taking the Call on Vimeo
Credits: Chris Noessel and Stefan Klocek.

9 Comments

mike
I love the Jon Madden diagram. In our company, storyboards have been a huge help in getting the point across and developing empathy.
Maurice
I love it!
Christopher Hawkins
Good plan.
Edwin
Good idea. Curious if there were thoughts on other possible messages for semi-similar-akward-moments like: On the subway or bus; Family (wife/kids) calling during the meeting; On the loo... :-)
Justin
I dig the idea, but did you know that on most mobile phones you can silence the ring without automatically pushing the caller to voicemail, thus giving you the time to get up and walk to a more reasonable location? Of course there isn't any feedback to the caller and so if you have a hard time getting to a reasonable location they may end up in VM anyway. Regardless, the idea is solid and I like the mini-movies. Thanks!
Alex Ceneviva
Such a nice and simple solution. But I'm sure great visual solutions can emerge from that potential point, regarding the best exploration of the idea. Love the video! Tks.!
Adler
Great to have this idea as a story board! I have been discussion these mobile interactivity features with a few people but everyone seems to be happy with just answering the phone, i.e., either disturbing everyone in the room or, as you said, being a awkward for the caller. there are quite a number of funny/awkward situations which would benefit of such mobile interactivity: - meetings - low quality reception (e.g. train, subway) - when abroad (hi! sorry I'm in Italy, will call you next Monday) ... of course, 1 rule doesn't fit all, i.e, I guess you wouldn't want to reveal to everyone that you are in a place A or doing B. But having an option to inform the caller would be just great, simple and polite. Thumbs up, Cooper! Cheers Adler
Tamlyn
A feature such as this would also be useful in loud environments. How many times, in a bar or a club, have you had to answer the phone with "HANG ON I CAN'T HEAR YOU I'M JUST GOING OUTSIDE"? And of course the person on the other end of the phone probably can't hear either despite the shouting. Nokia S60 phones have a neat feature called "Reject call with SMS". What that means is that when I reject an incoming call, I can choose to send an automatic text message to the caller saying "Sorry, I'll call you back in a minute".
Alex
My cat would turn those knobs, not out of super intelligence I assure you. She just chews on all parts of the feeder. That said, I like the design. I don't think it properly covers the business traveler use case though, for that I feel like you need a remote web cam as a more general purpose solution. It not only lets you make sure the feeder is working, but it lets you check they have water, are generally alive, etc. I use a Rovio which is actually a web-enabled robot with a web cam on it. I can drive it around while i'm gone and check things out. It has audio support as well. I also suggest people check out SuperFeeders for feeding their cat. Kind of expensive and definitely a pain to calibrate, but at least its a reliable piece of hardware unlike everything I've seen on amazon.

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