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About Face 3: Foreword
by Alan Cooper
Goal-Directed Service Design
by Chris Noessel
Design Research: Why You Need it
by Steve Calde
Turning Requirements into Product Definition
by Jonathan Korman
Bridging the Gap with Requirements Definition
by Ryan Olshavsky
Innovate, One Step at a Time
by Pat Fleck
The High Risk of Low-Risk Behavior
by Wayne Greenwood
What We Can Learn From the Fender Stratocaster
by Wayne Greenwood
Innovating for Humans
by Ernest Kinsolving