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About Face 3: Foreword
by Alan Cooper
Interview tips: The critical first five minutes
by Chris Noessel
Three books to spark your design thinking
by Dave Cronin
Taking Personas Too Far
by Kim Goodwin
Goal-Directed Service Design
by Chris Noessel
Six Sigma and Goal-Directed Design
by Lane Halley
Early and Often: How to Avoid the Design Revision Death Spiral
by Dave Cronin
The Web, Information Architecture, and Interaction Design
by Jonathan Korman
The Origin of Personas
by Alan Cooper
Critic to Creator: Recognizing Good Design
by Steve Calde
Design Research: Why You Need it
by Steve Calde
Getting from Research to Personas: Harnessing the Power of Data
by Kim Goodwin
Interface Design as a Life or Death Proposition
by Doug LeMoine
In Telematics, No Technology is a Panacea
by Ryan Olshavsky
Turning Requirements into Product Definition
by Jonathan Korman
Bridging the Gap with Requirements Definition
by Ryan Olshavsky
Perfecting Your Personas
by Kim Goodwin
So You Want To Be An Interaction Designer
by Robert Reimann
The Perils of Prototyping
by Alan Cooper