Posts about Techniques


Bringing Design Research Beyond the Transactional

Over the past year, I’ve had the pleasure of teaching Interaction Design Foundations, and Design Research, to sophomore students majoring in IxD at the California College of the Arts. It has been an incredibly rewarding experience, and one that I’ll continue in the next year.

While I’ve been teaching my students, they’ve also been teaching me. One of the reason I love teaching so much is because it keeps me fresh—it reminds me of where design comes from and what its core values are, it keeps me questioning the way we do things in the “working world,” and my students help me glimpse into where the future of design might lie. 

In this post, I’d like to share with you a good reminder they gave me related to design research.

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What does Pair Design look like?

If you’re trying to figure out whether Pair Design is right for you or your organization, it’s useful to have a model of what it looks like across an interaction design project. So, let me paint you a picture.

I’ve broken down our typical goal-directed design process into broad phases that should be relatively easy to map to your own. But, if this is your first time reading about Pair Design from Cooper, I recommend reading up on the distinctions between the generator and synthesizer roles I’ve written about before, as I’ll be referencing those terms

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Easy Win: Photoshop

Being an interaction designer means you're aware of improvements that can be made in the things you use every day. This one is about the crop tool found in the most popular digital image manipulation software, Photoshop. Hey, Adobe! Here's an easy win.

Easywin01.png

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Being an interaction designer means you're aware of improvements that can be made in the things you use every day. This one is about the crop tool found in the most popular digital image manipulation software, Photoshop. Hey, Adobe! Here's an easy win.

Cooper U's Interaction Design Training in Sketchnotes

A few days ago, during Cooper U’s Interaction Design training, we stumbled upon Evelyn Ma’s gorgeous sketchnotes. They captured the key takeaways from the class in such an elegant and visually intriguing way, we thought we’d pass them along to you.

Design is creativity with a goal.

This is one of the founding principles of Cooper.

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A few days ago, during Cooper U’s Interaction Design training, we stumbled upon Evelyn Ma’s gorgeous sketchnotes. They captured the key takeaways from the class in such an elegant and visually intriguing way, we thought we’d pass them along to you.Design is creativity with a goal.This is one of the founding principles of Cooper.Cooper’s goal-directed design process revolves around understanding [...]

The Creative Habit


Most of us follow a daily routine. We awake at about the same hour, maybe hit the snooze a few times, grab breakfast and a shower, dress and hit the road. Usually it’s the same road -- and the same mode of transportation, with maybe a beverage of choice on the way, and then in the door at work at roughly the same time, with all the familiar tasks awaiting.

Some might find this a seriously limiting portrait, a sort of Dilbert Dullsville, unconducive to creative production or flights of imagination. But actually, inside that predictable routine lies genius, if you know how to tap it. For many of the great artists, writers and designers, this very kind of structure proved key to their success.

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Most of us follow a daily routine. We awake at about the same hour, maybe hit the snooze a few times, grab breakfast and a shower, dress and hit the road. Usually it’s the same road -- and the same mode of transportation, with maybe a beverage of choice on the way, and then in the door at work at [...]

Designer's Toolkit: A Primer On Using Video In Research

In our last post, we explored a variety of methods for capturing user research. Yet a question lingered—how can you effectively use video in your research without influencing the participants?

Here are some tips and tricks to minimize the impact of using video in research engagements. Keep in mind, these tips are focused on conducting research in North America—the rules of engagement will vary based on where you are around the world.

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In our last post, we explored a variety of methods for capturing user research. Yet a question lingered—how can you effectively use video in your research without influencing the participants?Here are some tips and tricks to minimize the impact of using video in research engagements. Keep in mind, these tips are focused on conducting research in North America—the rules of [...]

Designer's Toolkit: A Primer On Capturing Research

You’ve been preparing for your research—recruiting, screening participants, devising schedules, testing discussion guides—and now you are deciding the best way to capture your research. But how? If you’re busy scribbling down notes, you might miss a sound byte. If you film the interview, you might unknowingly influence the conversation. These are all serious considerations. Properly capturing and documenting each research encounter prevents spending time and money on data that sits solely in the memory of the researcher.

How you choose to conduct and capture your research will greatly impact your outcomes, and ultimately your client outcomes. I’m going to highlight a variety of research capturing tools, and then we’ll have a future post about how to effectively videotape research. Both the type of research you’re conducting and its purpose will help you decide which capture method is best.

Before we begin, I wouldn’t recommend going into research alone—you will struggle to document while maintaining a conversation. A good structure is to have a moderator and a note taker, that way one practitioner can focus on conversing with the participant, while the other focuses on capturing what is occurring.

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You’ve been preparing for your research—recruiting, screening participants, devising schedules, testing discussion guides—and now you are deciding the best way to capture your research. But how? If you’re busy scribbling down notes, you might miss a sound byte. If you film the interview, you might unknowingly influence the conversation. These are all serious considerations. Properly capturing and documenting each research [...]

What you'll like for dinner

Or: How persuasive design saved my lunch

While I was on route to Amsterdam for IXDA14, something struck me about the way the dinner options were presented to passengers. Here’s what was happening. The flight attendant delivered the menu in the same way to each row:

“Would you like barbeque chicken, beef strip, or vegetarian?”

I’ve been a vegetarian for twenty years now, and I’m a little sensitive to these moments. At first, my identity hackles were raised. “Hey!” I thought, “Why wouldn’t it be ‘Chicken, beef, and spicy red-beans-and-rice?’ We eat food, not a category of food! Those options should be presented as equals because we’re equals…Blah blah blah…ramble ramble…”

Fortunately, as is my habit, I caught myself mid rant, and tried to consider what was good about it. And sure enough, on reflection it’s the exact right way to present these options. Cooper’s been paying more attention to persuasive design of late, so let me explain, because that’s exactly what’s going on. The flight attendants are using choice architecture to keep vegetarians fed.

You see, one of the problems that vegetarians encounter when eating buffet-style with omnivores is that when there is a veggie option present, if it’s too good, there’s a risk that the omnivores will eat all the veggie stuff before we get to the front of the line, leaving us poor suckers with empty plates and sad-trombone bellies.

If the attendant presented “chicken, beef, and spicy red-beans-and-rice,” that’s exactly what’s at risk. An omnivore hearing that might think, “Hey, I’m a huge fan of spicy red beans and rice! Cajun spice is awesome. Bam! Let’s kick it up a notch!”

 

 

But when hearing a menu consisting of two easy-to-visualize options and the category of "vegetarian," omnivores are more likely to be turned off by that third option. “Vegetarian? Screw that. I’m not a vegetarian. I like my meat heaping and with a side of meat. Meat me up, attendant, with the finest, meatiest meatings you have!” They’re less likely to ask after the actual contents of the vegetarian option, as they’re busy thinking about whether they’d like chicken or beef.

Meanwhile the vegetarians (even if their delicate identities are a bit bruised) are relieved when they hear that their needs have been considered. The unlucky ones in the very back of the plane (who failed to arrange a special meal in advance) might even get to eat.

 

descriptive optioncategorical option
omnivoresMight choose :)Less likely to choose, still :)
vegetariansLess to eat :(More to eat :)

It’s not foolproof, of course, but I’ll bet if we could do a plane-by-plane comparison of “vegetarian” vs. “red beans and rice”, the categorical option would result in much more of everyone being happy. And that’s one of the powers of well-done choice architecture.

Or: How persuasive design saved my lunchWhile I was on route to Amsterdam for IXDA14, something struck me about the way the dinner options were presented to passengers. Here’s what was happening. The flight attendant delivered the menu in the same way to each row:“Would you like barbeque chicken, beef strip, or vegetarian?”I’ve been a vegetarian for twenty years now, [...]

CascadeSF UX Night: Planning for Responsive Layouts

Recently at Cooper, we updated our website with a focus on responsive web design. Working with Cooper’s other great developer, Elisha Cook, I learned a lot in the project, though at times it seemed my head would explode trying to figure out solutions to various problems presented by responsive web design, so when I heard that CascadeSF was hosting a presentation on this very topic, I was eager to attend and see what I could learn.

CascadeSF is a collective of San Francisco-based web designers and developers who meet periodically to keep up-to-date on design trends, standards, and techniques. On July 24th, the presenter was Pauly Ting, a Lead UX Designer at Tigerspike SF, founder of Feedia, and co-founder of TwoCents. The MeetUp was hosted in the offices of the residential real estate site, Trulia, just a block away from the Cooper studio.

http://www.slideshare.net/PaulTing1/content-planning-for-responsive-design

Digital Evolution: From Fixed to Responsive Layouts

The focus of Pauly’s presentation was on planning content for responsive layouts. Responsive layouts present new challenges for organization and delivery of content. We are accustomed to the page-based approach to organizing content, largely because that is how content has always been organized and delivered. For example, the printing press has a fixed width and height based on the page size. The Gutenberg Press revolutionized content delivery in the 15th century by organizing content as hand-set letters and graphics arranged in rigidly determined rows that could then be mass produced. It was a new paradigm, taking book production from the hands of scribes locked up in monasteries, and distributing books more widely, making education of the masses possible for the first time, which of course changed the world.

 

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Recently at Cooper, we updated our website with a focus on responsive web design. Working with Cooper’s other great developer, Elisha Cook, I learned a lot in the project, though at times it seemed my head would explode trying to figure out solutions to various problems presented by responsive web design, so when I heard that CascadeSF was hosting a [...]

Designer’s Toolkit: Road Testing Prototype Tools

For fresh content, more tools, and updated reviews check out the Prototyping Tools page.

We’ve all been there: you’ve got a few days to throw together a prototype. For expedience sake, you go to one of your large, well known tools to get the job done. The files quickly become bloated and crash—hours of hard work lost. There’s got to be a way to create prototypes at a similar level of fidelity with a lighter weight tool.

After test driving some alternative prototyping tools I discovered that there are indeed other good options. Here is an overview of what I found, followed by assessments of each tool, with hopes it will help fellow designers in the prototyping trenches.

Choosing the tools

After researching existing prototyping tools, I narrowed a long list of about 40 to a small set of 10 that looked the most interesting. Some factors that influenced which tools I selected include: 

  • Hearing about the tool from fellow Cooperistas or other colleagues.
  • The popularity of the tool based on what I read in other blogs. 
  • Whether it looked cool or exciting from  my first impression of the design and features. 

This is not a comprehensive set of tools, but includes the ones that I was interested in checking out. 

 

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For fresh content, more tools, and updated reviews check out the Prototyping Tools page. We’ve all been there: you’ve got a few days to throw together a prototype. For expedience sake, you go to one of your large, well known tools to get the job done. The files quickly become bloated and crash—hours of hard work lost. There’s got to [...]

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