Posts about Cooper U


6 Lessons for Service Blueprinting

Learning about customer experience, and how to leverage the service blueprint as a research tool, is essential for researchers and designers, as this will help them stay ahead in this rapidly changing world. 

This March, I was lucky enough to facilitate a Thinkshop with 25 designers attending the AIGA Y Design Conference. We left with some interesting conclusions around how to build and use service blueprints as research tools. 

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Are You a Coconut or a Peach?

Do you have a coconut or peach approach to the services you provide?

Coconuts: 

  • Hard, defined exterior that intimidates newcomers 
  • Hollow core: once you break through to the center, there isn’t much there 

Peaches: 

  • Soft, fuzzy, approachable exterior, low barrier to entry 
  • Contain a tough seed that provides support from the inside out

It’s not about the taste of the fruit - It’s about how it feels to customers and the considerations given to the behind-the-scenes service providers/employees. Don’t be a coconut. Be a peach.

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Do you have a coconut or peach approach to the services you provide?

Four days, a room-full of designers, and one wicked problem

A guest post by UX Boot Camp Alumni Raphaelle Loren

 

 

The Context

It’s not every day that you are given the opportunity as a designer to craft a company’s user experience (UX) from scratch. Cooper’s UX Boot Camp this past month was just that: Cooper’s teaching duo (Teresa Brazen and Izac Ross) led a group of twenty-five participants into the design of a young startup’s UX to expand their offering beyond the technical solution they’re developing — while teaching participants the required UX design tools along the way.

Beyond the science

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A guest post by UX Boot Camp Alumni Raphaelle Loren The ContextIt’s not every day that you are given the opportunity as a designer to craft a company’s user experience (UX) from scratch. Cooper’s UX Boot Camp this past month was just that: Cooper’s teaching duo (Teresa Brazen and Izac Ross) led a group of twenty-five participants into the design [...]

Slow is Fast: Why Startups Should Make Time to Design for Customer Goals

A guest post by Emessence Co-Founder Ryan Bloom

If there is one word to describe a startup, it would be “busy.”

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A guest post by Emessence Co-Founder Ryan BloomIf there is one word to describe a startup, it would be “busy.”At a growing company, there are always more things to do than people to do them, and often times those who are most successful are the ones who can be decisive and execute on a given objective efficiently. There is nothing [...]

Revolutionizing the Patient Experience

The UX Boot Camp: Emessence, November 18-21 in San Francisco.

A guest post by Emessence Co-Founders Ryan Bloom and Raman Talwar

"I find myself asking 'How will I feel today?' just about every day."
-Christie, patient with Multiple Sclerosis

Christie’s experience with Multiple Sclerosis isn’t unusual. Many patients describe the disease as unpredictable, debilitating and painful. We recently started our company, Emessence, in an effort to enable something unprecedented: symptom-free management of MS. That’s a tall order, and we have our work cutout for us.

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The UX Boot Camp: Emessence, November 18-21 in San Francisco.A guest post by Emessence Co-Founders Ryan Bloom and Raman Talwar"I find myself asking 'How will I feel today?' just about every day." -Christie, patient with Multiple SclerosisChristie’s experience with Multiple Sclerosis isn’t unusual. Many patients describe the disease as unpredictable, debilitating and painful. We recently started our company, Emessence, in [...]

On the Road to Cooperlandia

Cooper U Offers Special 2-Day IxD Training in Portland

This fall from November 6 to November 7 Cooper U is excited to be bring a special 2-day training to Portland, Oregon.

What’s Inside This Training?

Grounded in Cooper’s foundational Interaction Design training, this condensed 2-day course is a chance to take a few steps back from the details of design and absorb a higher-level view of Cooper’s practices and techniques. During this course you’ll define the qualities of an ideal user experience and discuss why human needs come first and technology second. You’ll envision products and services that are financially viable, technically feasible, and delightful to your customers, and you’ll understand what goes into Cooper’s secret sauce to make that magic happen.

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Cooper U Offers Special 2-Day IxD Training in PortlandThis fall from November 6 to November 7 Cooper U is excited to be bring a special 2-day training to Portland, Oregon.What’s Inside This Training?Grounded in Cooper’s foundational Interaction Design training, this condensed 2-day course is a chance to take a few steps back from the details of design and absorb a [...]

Disrupting Healthcare - The UX Boot Camp: Emessence

Exploring ways to support patients with the neurodegenerative disease Multiple Sclerosis.

Imagine being diagnosed with a volatile disease that gets worse the longer it goes untreated. Now imagine a doctor telling you that the available drug therapy is only effective 40% of the time, and they won’t know if it’s actually working because symptoms are so unpredictable.

This is the reality for patients with Multiple Sclerosis (MS). We can do better.

For the November UX Boot Camp, we are partnering with Emessence, a healthcare startup that strives to help patients with MS to take back control. In four intense days, you’ll craft mobile design solutions that help MS patients manage their medical treatments and lifestyle in order to slow the disease progression and improve their quality of life.

Ready for the challenge? Come join us this November 18-21 for the UX Boot Camp: Emessence in San Francisco.

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Exploring ways to support patients with the neurodegenerative disease Multiple Sclerosis.Imagine being diagnosed with a volatile disease that gets worse the longer it goes untreated. Now imagine a doctor telling you that the available drug therapy is only effective 40% of the time, and they won’t know if it’s actually working because symptoms are so unpredictable.This is the reality for [...]

Cooper U's Interaction Design Training in Sketchnotes

A few days ago, during Cooper U’s Interaction Design training, we stumbled upon Evelyn Ma’s gorgeous sketchnotes. They captured the key takeaways from the class in such an elegant and visually intriguing way, we thought we’d pass them along to you.

Design is creativity with a goal.

This is one of the founding principles of Cooper.

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A few days ago, during Cooper U’s Interaction Design training, we stumbled upon Evelyn Ma’s gorgeous sketchnotes. They captured the key takeaways from the class in such an elegant and visually intriguing way, we thought we’d pass them along to you.Design is creativity with a goal.This is one of the founding principles of Cooper.Cooper’s goal-directed design process revolves around understanding [...]

Design + Impact: Cooper’s UX Boot Camp with Kiva Zip

Human-centered design meets socially conscious entrepreneurship at Cooper’s Summer UX Boot Camp with Kiva Zip. Join us in our San Francisco studio August 12 - 15 to design innovative solutions for this exciting, early-stage venture from Kiva. Launched in 2012, Kiva Zip is a pilot program that enables individuals to make direct loans to entrepreneurs in Kenya and the United States without a 3rd party middleman.

In these times of global economic challenge, design solutions for creating sustainable wealth can have a lasting and meaningful effect. During this UX Boot Camp you will practice and stretch your design skills while helping Kiva Zip achieve their mission to enrich lender-borrower relationships and make possible 0% interest loans. Your design portfolio grows, and the world gets a little better -- now that’s what we call impact.

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Human-centered design meets socially conscious entrepreneurship at Cooper’s Summer UX Boot Camp with Kiva Zip. Join us in our San Francisco studio August 12 - 15 to design innovative solutions for this exciting, early-stage venture from Kiva. Launched in 2012, Kiva Zip is a pilot program that enables individuals to make direct loans to entrepreneurs in Kenya and the United [...]

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