Posts about Cooper U


Cooper U Takes the East Coast

In just a few weeks, Cooper is bringing 6 of its most in-demand classes to NYC for one week of hands-on training.

Here's what's on tap:

Read More

This August, Cooper is bringing 6 of its most in-demand classes to NYC for one week of all-encompassing user experience training.

4 Reasons Why You Should Make A Service Blueprint

This year Cooper U launched its first ever public training focused on customer experience design. Nancy Chu, one of our attendees, shared some of her takeaways from class with us. 

4 reasons why you should put together a Service Blueprint for your service:

  • You understand that providing a cohesive customer experience is a requirement in today’s service oriented society
  • You want to understand your customer experience in its entirety
  • You want to identify places where you can improve the entire customer service experience
  • You want to motivate people in different parts of your organization so that you can work together to improve your customer experience from all touchpoints

Read More

One student's takeaways from Cooper's Transforming Customer Experience training. 

Raising Leaders, the UX Boot Camp with Girls Leadership

Help parents raise resilient daughters that know who they are, what they believe, and how to express it.

Team up with Girls Leadership in the UX Boot Camp this August 11-14 to craft a strategy that nurtures relationships with parents as they influence the next generation of women leaders. 

Interested? Sign up now.

Read More

Build your UX design skills while working on a real-world project for Girls Leadership in the UX Boot Camp this August 11-14, 2015.

Don't let Personas get shelved

“What quantitative data do you have to back these personas up?” 

“We already know what our customers want. Our sales people are talking to them all the time.”

“Marketing has developed personas already. We can just use those.” 

(produces marketing segments and stereotypes rather than personas)

*crickets* Personas go on the shelf and are never heard from again.... 

 Heard something like this before?

Read More

Personas are an amazing design tool, so how do we make sure they're being put to good use? 

6 Lessons for Service Blueprinting

Learning about customer experience, and how to leverage the service blueprint as a research tool, is essential for researchers and designers, as this will help them stay ahead in this rapidly changing world. 

This March, I was lucky enough to facilitate a Thinkshop with 25 designers attending the AIGA Y Design Conference. We left with some interesting conclusions around how to build and use service blueprints as research tools. 

Read More


Are You a Coconut or a Peach?

Do you have a coconut or peach approach to the services you provide?

Coconuts: 

  • Hard, defined exterior that intimidates newcomers 
  • Hollow core: once you break through to the center, there isn’t much there 

Peaches: 

  • Soft, fuzzy, approachable exterior, low barrier to entry 
  • Contain a tough seed that provides support from the inside out

It’s not about the taste of the fruit - It’s about how it feels to customers and the considerations given to the behind-the-scenes service providers/employees. Don’t be a coconut. Be a peach.

Read More

Do you have a coconut or peach approach to the services you provide?

Four days, a room-full of designers, and one wicked problem

A guest post by UX Boot Camp Alumni Raphaelle Loren

 

 

The Context

It’s not every day that you are given the opportunity as a designer to craft a company’s user experience (UX) from scratch. Cooper’s UX Boot Camp this past month was just that: Cooper’s teaching duo (Teresa Brazen and Izac Ross) led a group of twenty-five participants into the design of a young startup’s UX to expand their offering beyond the technical solution they’re developing — while teaching participants the required UX design tools along the way.

Beyond the science

Read More

A guest post by UX Boot Camp Alumni Raphaelle Loren The ContextIt’s not every day that you are given the opportunity as a designer to craft a company’s user experience (UX) from scratch. Cooper’s UX Boot Camp this past month was just that: Cooper’s teaching duo (Teresa Brazen and Izac Ross) led a group of twenty-five participants into the design [...]

Slow is Fast: Why Startups Should Make Time to Design for Customer Goals

A guest post by Emessence Co-Founder Ryan Bloom

If there is one word to describe a startup, it would be “busy.”

Read More

A guest post by Emessence Co-Founder Ryan BloomIf there is one word to describe a startup, it would be “busy.”At a growing company, there are always more things to do than people to do them, and often times those who are most successful are the ones who can be decisive and execute on a given objective efficiently. There is nothing [...]

Revolutionizing the Patient Experience

The UX Boot Camp: Emessence, November 18-21 in San Francisco.

A guest post by Emessence Co-Founders Ryan Bloom and Raman Talwar

"I find myself asking 'How will I feel today?' just about every day."
-Christie, patient with Multiple Sclerosis

Christie’s experience with Multiple Sclerosis isn’t unusual. Many patients describe the disease as unpredictable, debilitating and painful. We recently started our company, Emessence, in an effort to enable something unprecedented: symptom-free management of MS. That’s a tall order, and we have our work cutout for us.

Read More

The UX Boot Camp: Emessence, November 18-21 in San Francisco.A guest post by Emessence Co-Founders Ryan Bloom and Raman Talwar"I find myself asking 'How will I feel today?' just about every day." -Christie, patient with Multiple SclerosisChristie’s experience with Multiple Sclerosis isn’t unusual. Many patients describe the disease as unpredictable, debilitating and painful. We recently started our company, Emessence, in [...]

On the Road to Cooperlandia

Cooper U Offers Special 2-Day IxD Training in Portland

This fall from November 6 to November 7 Cooper U is excited to be bring a special 2-day training to Portland, Oregon.

What’s Inside This Training?

Grounded in Cooper’s foundational Interaction Design training, this condensed 2-day course is a chance to take a few steps back from the details of design and absorb a higher-level view of Cooper’s practices and techniques. During this course you’ll define the qualities of an ideal user experience and discuss why human needs come first and technology second. You’ll envision products and services that are financially viable, technically feasible, and delightful to your customers, and you’ll understand what goes into Cooper’s secret sauce to make that magic happen.

Read More

Cooper U Offers Special 2-Day IxD Training in PortlandThis fall from November 6 to November 7 Cooper U is excited to be bring a special 2-day training to Portland, Oregon.What’s Inside This Training?Grounded in Cooper’s foundational Interaction Design training, this condensed 2-day course is a chance to take a few steps back from the details of design and absorb a [...]

1 2 3 4 5 6 7