4 reasons why you should put together a Service Blueprint for your service:
- You understand that providing a cohesive customer experience is a requirement in today’s service oriented society
- You want to understand your customer experience in its entirety
- You want to identify places where you can improve the entire customer service experience
- You want to motivate people in different parts of your organization so that you can work together to improve your customer experience from all touchpoints
One student's takeaways from Cooper's Transforming Customer Experience training.