Case Studies

Companies are more successful when their products help users achieve their goals.  Alan Cooper founded our consulting firm in 1992 on this simple idea. Since then, Cooper consultants have helped companies of all sizes


We’ve designed just about everything: analytical applications, automotive entertainment and navigation, consumer products, CRM systems, devices, enterprise systems, financial services, HR applications, IT tools, irrigation systems, kiosks, medical software and devices, monitoring and control systems, HR tools, smart phones, supply chain management systems, Web sites… we could keep going.

We’ve worked with clients of all sizes around the world. Here are just a few of the ones we can brag about:

3M
Meeting systems of the future
8x8
Enterprise IP telephony
Abbott Labs
Consumer and hospital glucose meters
AGFA
Radiology picture and archiving system (PACS)
ADP
Human resources software
Alaris Medical Systems
Hospital infusion pump
Align Technology
Orthodontic treatment planning
Amberpoint
Web services monitoring
AT&T
Browser-based email (visual design)
Analytical Graphics
Satellite tracking
Bizrate.com
Comparison shopping Web site
Cedars-Sinai Medical Center
Clinical information system
Charles Schwab
Personal investing software, Web site
CIGNA
Service design strategy for medical providers
Compaq
Broadband and mobility services
Cross Country
Healthcare talent management service design
DePuy / Johnson & Johnson
Computer-assisted orthopedic surgery
Dolby Laboratories, Inc.
Audio control, Web site
Dow Jones / Wall Street Journal Interactive
Web site assessment
DriveCam
Remote monitoring of fleet vehicle drivers
Echostar (now Dish Network)
Remote control and on-screen program guide
Elemental Software (now Adobe)
Web site authoring
Ellie Mae
Loan origination software
Environmental Defense
Personas for modeling consumer water and power needs
Ericsson
Smart phone
Financial Technologies, Inc.
Private equity investment tool
Fotiva (now Adobe)
Consumer photo management
Fujifilm Medical Systems
Radiology systems (visual design)
Fujitsu Softek
Workflow, storage management
Housevalues.com
Web prospecting tool for real estate agents
HP
Web site, PDA, various projects
IBM Notes
Usability assessment and consulting design
iManage (now Interwoven)
Enterprise content management
Immersion
Developer tools for haptic technology
Indicative Software
IT tools (visual design)
Informatica
Enterprise data analytics
Intermine
Storage management
Johnson Controls
Automotive telematics
J. Paul Getty Museum
Kiosk and mobile devices
Kana
CRM software
Kenexa
HR application
Logitech
Scanner and game controller software
McKesson Information Solutions
Patient monitoring and health education device
Medco Health Solutions
World's largest online pharmacy
Microsoft
Various Web site projects
Minitab
Statistical analysis
Mongo Music (now Microsoft)
Consumer music application
NBC
Intranet
Nuance
Development tool for speech applications
Overture Services (now Yahoo!)
Paid-search campaign management
Pacific Edge (now Serena)
Project management software
Procter & Gamble
Family digital assistant
Remedy
Enterprise workflow
R&D Logic
Medical & pharmaceutical research management
Sagent
Data warehouse and analytics
San Francisco Department of Public Health
Epidemic tracking tool
SAP
Various including ERP, CRM, portals, call center
Shared Healthcare Systems (now Accu-Med)
Electronic medical record, facility management
Shutterfly
Consumer photo sharing
Sony Transcom
In-flight entertainment
St. Jude Medical
Cardiac rhythm management
Sun Microsystems
Wireless networking
Sybase
Web site visual design
Tapwave
PDA / gaming device (visual design)
Terraspring
Server farm management
The Toro Company
Professional irrigation control system
Thomson West
Legal information (user research)
Trend Micro
Web site
Varian, Inc.
NMR spectroscopy
Varian Medical Systems
Radiation therapy and radiosurgery
Visteon
Automotive telematics
Webgain
Software development tool
Wily Technology (now CA/Wily)
Web services monitoring and troubleshooting

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